FAQs

Your host will provide a single bedroom, breakfast and evening meals, light or packed lunch at the weekends and room cleaning with fresh bed linen and towels weekly.

Hosts are all located a short walk or an easy bus journey from NILE.

Many people in England keep pets in the home, most commonly cats and dogs. If you have an allergy or fear of animals, let the Accommodation Team know before your arrival so they can place you in a home without pets.

Unless you have specifically requested to do so you will not have to share a bedroom. There may be other participants in the home, but they will normally be of a different nationality to ensure English is the only language spoken in the home.

There are very few homes with en-suite bathrooms available, so it is likely that you will share a bathroom with the members of the household.

If you have a special dietary requirement, for example you have a gluten free or a vegetarian diet, please make sure you write this on your application form so we can discuss your requirements and place you with a host who can cater for this. There is no extra charge for special diets.

Sometimes it is possible to arrange for your partner to stay with you. Please make a request to the Accommodation Team and they will do their best to arrange it for you.

If you have a problem with your accommodation, speak to one of the Accommodation Team at NILE. Alice and Natasha are based in Delta House and will be happy to help resolve any issues that may arise.

If you have already stayed with a host or been recommended a particular host, please let the Accommodation Team know. If the host is available we can arrange that for you. When staying with a NILE host for the first time we will choose your host for you based on your needs, requirements and interests.

Yes, this is something we encourage. As soon as we have matched you to a suitable host we will send you a confirmation letter and a profile giving you information about your host. You will then be able to contact them to introduce yourself and get to know each other a little before you arrive.

If there is a fire, you need an ambulance or the police, ring 999.
NILE's emergency phone is staffed 24 hours a day, 7 days a week. The number is 07889 649768.
For those who live in residential accommodation at UEA, the University campus also has 24-hour security guards and you will be given their contact details on arrival.

Our residential accommodation is situated at the University of East Anglia (UEA) which is to the west of the city.
Classes are held at NILE in the centre of Norwich. During peak periods there are occasionally classes in other locations, including at the University, but you will be notified of this prior to your arrival.

The University is a 40-minute walk from NILE in the city centre. It is on a very regular and direct bus route and “city bikes” called Beryl Bikes are available to hire across Norwich via an app.

Yes. Our residential accommodation comprises flats of 8-10 people. You will have your own bedroom but share a kitchen.

Yes. You will have your own bedroom but you can be in the same flat with a shared kitchen. When you complete your accommodation preference form please give the name of the person you wish to share with and our Accommodation Team will arrange it.

You will never have to share a bedroom. All residential bedrooms are single study-bedrooms with en-suite bathroom facilities.

Rooms are cleaned and bedsheets and towels changed regularly. There is a launderette on campus that you will have access to and details of how to use it will be provided on arrival.

We offer half-board and self-catering options. Both options have kitchen facilities and utensils with cupboard, fridge and freezer space to store your own food.

There is a small supermarket just off campus and a large one close by. There are also several cafés and restaurants on campus. We will provide you with an information pack on arrival with locations and opening times. You are also close enough to the city to be able to go out in the evenings to eat if you prefer. If you would like more advice please speak to the Student Services staff who are happy to make recommendations.

Please start by visiting our Homestay Host page.